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Contact Us

How do I contact you?
Please email me at scott@trustnature.com with any questions or comments you may have...I'm usually able to respond right away.

Why no phone number?
I apologize for not offering phone support, but Trust Nature is a very small, family run business - which makes it quite difficult to "man the phones" at all times. Communicating solely through email is simply quicker, more efficient, and ultimately better for you the customer :-)

What's your mailing address?
Trust Nature
27890 Clinton Keith Rd Ste D405
Murrieta, CA 92562

Online Shopping Cart

How do I add, remove, and update items in my shopping cart?
To add an item, simply click on the corresponding "add to cart" button. To change the quantity of an item in your shopping cart, enter a new quantity and click on the "update cart" button. To remove an item in your shopping cart, simply click on the red "X" to the left of it.

Why aren't any items showing up in my shopping cart?
You may need to enable cookies and/or javascript on your browser. The default settings for all web browsers should work fine with our online shopping cart, but if you've made changes or increased your security settings, it may interfere with normal Internet browsing. Click here for help enabling cookies. Click here for help enabling javascript.

How can I save my shopping cart for later?
Your shopping cart should remain active (saved) for 12 hours by default. There is no way to save your shopping cart contents indefinitely however. To do so would require you to setup an account, which goes against our policy of simplicity and privacy.

What are my payment options?
We accept Visa, Mastercard, Discover, and PayPal.

Shipping

How much will shipping cost?

US Shipping: We offer $5.95 flat rate Priority shipping to all US customers. We also offer First Class Mail shipping for orders under 16 ounces. Please add an item to your shopping cart to view exact shipping options and prices.

International Shipping: Although we can't offer $5.95 flat rate shipping, we try our best to offer affordable shipping options to our foreign friends. Honestly though, the cost to ship internationally is getting a bit ridiculous lately. Please add an item to your shopping cart to view exact shipping options and prices. Important: Depending on the country and value of the order, there may be a customs duty charged to the importer of goods (you). This charge is completely out of our hands, and is solely the customer's responsibility.

Which countries do you ship to?
Currently, we ship to the following countries: United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Belgium, Brazil, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Indonesia, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Singapore, Slovakia, Spain, Sweden, and Switzerland.

Where do you ship from?
All orders ship from Murrieta, CA (Southern California).

When will my order ship?
Your order will usually ship the same day if you order by 2pm Pacific time. Otherwise it will for sure ship the next business day (Monday - Friday, excluding holidays). We will notify you as soon as possible if we expect any kind of delay.

How long will shipping take?
We try to provide reasonable estimates of shipping times, but in the real world these may not always be 100% accurate. Generally speaking though, the closer you are to Southern California, the quicker it will be. Please add an item to your shopping cart to view shipping options and estimated shipping times.

Returns

What is your return/refund policy?

All topical products may be returned for any reason within 60 days of purchase for a full refund. Important: if returning multiple bottles/sticks/jars of the same product, only 1 can be opened.

All supplements may be returned UNOPENED within 60 days of purchase for a full refund. Important: The returned products must be unopened, unused, and undamaged.

*Note: shipping costs are non-refundable.

Where do I send my return?
Please send returns along with your name, address, and email to:

Trust Nature
Attn: Returns
27890 Clinton Keith Rd Ste D405
Murrieta, CA 92562

Order Status

Has my order shipped and how can I track it?
You will receive a shipping confirmation email once your order ships with a tracking number and instructions on how to track it. If it has been more than one business day since you placed an order, and still have not received a shipping confirmation email, please contact us for assistance. Note: you may need to look in your SPAM or Junk email folder.

Why hasn't my order arrived yet?
We do our best to ensure timely processing and shipping of your order, but once it's dropped off at the Post Office, it's completely out of our control. Please be patient and allow a few extra days for your order to arrive. If it still hasn't arrived, please contact us for assistance.

General

Are your Derm-Essentials products available in my local health store?
No, Derm-Essentials products are only available online at TrustNature.com. The low overhead of an online store allows us to offer the lowest prices possible.

Where are you located?
Trust Nature is now located in Southern California. Our mailing address is:

Trust Nature
27890 Clinton Keith Rd Ste D405
Murrieta, CA 92562

What is your phone number?
We do not currently offer telephone ordering or support. Please email all questions or comments to scott@trustnature.com. I will respond as quickly as possible.

Privacy & Security

What is your privacy policy?
At Trust Nature, we protect your privacy as if it were our own. We only use the information you provide to us to a) process your order, b) reply to your comments/questions, and c) occasionally email you important news. We will never share, sell, or distribute your private information to any 3rd party. Click here for more information.

Is my order secure?
All orders placed through TrustNature.com are 100% secure and encrypted. Our shopping cart provider (FoxyCart) utilizes the highest level of internet security. All sensitive information is sent via Secure Sockets Layer (SSL). This information is encrypted and can only be read on your computer and their secure servers. It is unreadable during transit over the internet so hackers and online spies cannot steal your information.